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Phone Types & Features

 

Basic Desk Phone (2500 model)

Desk phones have the following hard button features:

  • HOLD - Puts caller on hold.
  • MUTE - Use when you do not want the person on the other end to hear you.
  • FLASH - Used the same as the hook/flash. Is used to make transfers, conference calls and for call waiting.
  • REDIAL - Redials last number that was dialed.

 

Speaker Phone (8110 or 6221 models)

The speaker phone has the following hard button features in addition to being able to program keys for abbreviated dialing.

  • AUTO - This button picks up your calls automatically. (Most people prefer to cap this button.)
  • SOFT KEYS - There are 12 programmable soft key buttons on an 8110.
  • HOLD - Puts the caller on hold.
  • MUTE - Use when you do not want the person on the other end to hear you.
  • FLASH - Used the same as the hook/flash. Is used to make transfers, conference calls and for call waiting.
  • REDIAL - Redials the last number dialed.
  • PAUSE - Allow a pause between numbers when programming the soft key buttons.
  • PROGRAM - Used to program soft keys.
  • SPEAKER - Allows use of the speakerphone rather than the handset.
  • DISPLAY - B is for busy, D is for didn't answer, F is for forward. This is shown on the display when the call has gone to coverage or forward.

 

Digital Phone (8410 model)

Telephone: This is a digital telephone that allows you to program keys to provide busy lights and abbreviated dialing. It has a display for caller identification and speaker capability. You will have the following hard button features:

  • VOLUME - Controls speaker phone volume and receiver volume.
  • SHIFT - (Blue buttons) Corresponds with speaker and hold buttons. SPEAKER: adjust the quality of the speaker. HOLD: changes the ring pattern. There are eight ring patterns.
  • TEST - Tests the phone to see if all buttons are working.
  • MUTE - Use when you do not want the person on the other end to hear.
  • SPEAKER - Activates speaker phone in place of handset.
  • TRANSFER - Transfers a call from your line to another extension or voicemail box.
  • CONFERENCE - Conference calling is bringing up to 6 people, including yourself, into a phone conversation. You may also set up a conference call with others and remove yourself once you have set it up.
  • DROP - Used to drop the last person added to a conference call.
  • HOLD - Puts caller on hold.
  • DISPLAY - B is for busy, D is for didn't answer, F is for forward. This is shown on the display when the call has gone to coverage or forward.
  • SOFT KEYS - 12 programmable soft key buttons are available.

 

Phone Feature and Access Codes

  • AUTO CALL BACK - Activation, flash*05, Deactivation, #05. This allows internal calls placed to a busy station to be called back automatically when the called person becomes available. It monitors the station called for thirty minutes. When the line called has hung up it will call your station. When you pick up the line, it will call the station you have on "call back" status.
  • CALL PARK - flash *99 This feature allows a caller to place a call on hold and retrieve it from any other telephone.
  • ANSWER BACK - flash #99 Retrieves a parked call.
  • CALL PICKUP - *44 Lets you pick up another person's phone line within your call pickup group.
  • LAST NUMBER DIALED - *66 This recalls the last internal or external number that you dialed.
  • BUSY INDICATOR LAMP (8410 only) - Light buttons are on an 8410 assigned a specific station number. When the light is green the phone is busy. You can also use these buttons when transferring calls.
  • CALL FORWARD - Activation *34 (four digit number), Deactivation #30. Allows the user to forward all incoming calls to another station. The user's phone will no longer ring.
  • CALLER INFO - (Programmed through vector for 8410 only). Displays information the caller has put into the system. (i.e. student ID numbers).
  • Q-CALLS - (Programmed through vector for 8410 only). Number of calls in queue waiting to be answered.
  • TIMER - (8410 only) Times a call.
  • AUX WORK - (Programmed 8410 only) Removes an agent from the hunt group. You will continue to get direct dial calls.
  • SEND ALL CALLS - Activation *33, Deactivation #33. Sends the calls to the next person on the coverage path. In a hunt group, this passes the station that has activated send all calls and goes to the next party in the hunt group. The phone will ring an abbreviated ring to let you know that you have a call. It then moves to the next coverage destination. The ring also reminds you that you have activated this feature.
  • ABBREVIATED DIAL - Personal list *21, Group list *22: allows you to store a list of numbers that can be accessed to place (Personal List) calls (speed dial). The total number available on personal list is 10.
    • (8410, 8110, & 6221 soft key programming) press program button/AD (soft key) button to be programmed/phone number as you would dial it/press # sign.
    • (2500 programming and non-soft key programming) Dial access code *01/press 1 for list one/press number your programming on your list (1-10)/phone number as you would dial it/press # sign.
    • To dial an abbreviated dial number on your personal list, dial *21 and the number on your list that identifies the number (1-10).
  • CONFERENCE - Conference calling is bringing up to 3
    • (8110, 6221 and 2500) or 6 (8410) people, including yourself, into a phone conversation.
    • (8110, 9225 and 2500) Dial 1st number/flash/2nd number/flash (all parties are connected) to call another number press flash, to get back press flash/flash.
  • CALL WAITING - *77 (8110, 6221 and 2500) Flash (hold 1 second) press *77. You can toggle back and forth by pressing *77.
  • DIRECT DIAL AUDIX - 82

 

 
 
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