The Residence Hall Network Help Desk offers a variety of support services for on-campus residents' network connections. Technicians can assist with network connection applications, support the entering of network connection data, troubleshoot network connectivity problems, install and configure anti-virus and personal firewall programs, provide virus disinfection services, and assist with operating system critical update installation.
The Residence Hall Network Help Desk is located in Lawrence Hall. The help desk is staffed Monday through Thursday, 6:00 p.m. - 10:00 p.m. Residents can choose support that is provided over the phone or by in-room visits that accommodate a student’s busy daily schedule. Contact the Residence Hall Network Help Desk at 898-6550, or via email at bditHELP@psu.edu, or submit an on-line trouble ticket at http://www.restech.bd.psu.edu.
The Residence Hall Network Help Desk is provided as a collaborative effort of Penn State Behrend's Computer Center and Housing and Food Services.