Patient Rights and Responsibilities

You have a right to:

  • Quality health care.
  • Respect, consideration and dignity.
  • Be treated without discrimination because of age, ancestry, color, disability or handicap, national origin, race, religious creed, sex, sexual orientation or veterans status.
  • Request a specific health care provider at the Health and Wellness Center and to change primary or specialty providers.
  • Participate in decisions concerning your health care.
  • Accurate information concerning diagnosis, treatment, and prognosis of an illness or health-related condition.
  • A second opinion.
  • Privacy during medical care.
  • Confidentiality of your medical record and all communications with staff and volunteers.
  • Approve or refuse release of information to the fullest extent provided by law.
  • Refuse recommendations for medical care.
  • Refuse to participate in any research program.
  • You have the right to choose the appropriate health care provider and facility that best meets your needs.

You have the responsibility to:

  • Arrive as scheduled for appointments and to notify the Health and Wellness Center in advance if you need to cancel an appointment.
  • Provide full information about your illness or health problem to ensure proper evaluation and treatment.
  • Ask sufficient questions to ensure understanding of your illness or problem, as well as your provider’s recommendations for continuing care.
  • Either carry out treatment and education recommendations, or accept responsibility for the outcome.
  • Become informed through available printed and/or electronic material and/or discussion with Health and Wellness staff, about the scope of basic services offered, their cost and the necessity for additional medical insurance.
  • Communicate with your health care provider if your condition does not follow the expected course.
  • Make payment or arrange for payment of services.
  • Maintain a healthy life-style.
  • Bring forward suggestions or grievances about the Health and Wellness Center and the right to receive a personal response to your communication.