Billing and Payment

Billing and Payment


Costs of Visits and Services

The actual cost of your visit will be determined by your clinician's or nurse's actual assessment and treatment. Some services are offered for free, such as HIV testing and counseling, and GC/Chlamydia testing. Please contact the Health and Wellness Center to find out the cost of a particular service.

For your convenience, we are now able to accept insurance from most major health insures at the Health and Wellness Center. Please see our insurance page for more information regarding insurances that are accepted.

We will submit patients' bills to their insurance companies.  If we are in-network with your plan, we will accept what your insurance company pays and only charge you for co-pays, co-insurance, and deductibles.  If your insurance company does not cover a particular service, you may be liable for that portion of the bill also.  If we are out-of-network with your insurance company you may be responsible for the entire amount of the bill.

You can also pay by cash, check, LionCash+, or charge it to your student account. Most claims will be sent to your insurance company. If you did not give us your insurance information at your first visit, you have 24 hours to get this information to us. Once 24 hours have passed, the charges will be posted to your Bursar’s account.


Will my insurance company cover the services received at the Health and Wellness Center?

We recommend that you find out ahead of time if your insurance will cover your care, as there may be restrictions on primary care doctors who are outside of the insurance company’s network. (Your insurance card may have HMO or EPO on it.) Please contact your insurance company about your coverage. 


Fees and Payment Methods

All charges are your responsibility. You must pay at the time of service by either having the charge billed to your insurance, your Penn State account, or by paying with LionCash+, cash, or check.

There is a “no show/no call” fee of $20 if initial appointments and women’s annual examinations are not cancelled 24 hours in advance. Fees for "no show/no call" are applied to your student account.


Billing and Payment Process

If charges are posted to your student account, you can view your statement on e-Lion. This statement includes the date the bill was posted to your account, the words "Health Center," and the amount of the charge. Charges posted to the student account must be paid at the Penn State Behrend Bursar's Office (Metzger Center, 4851 College Drive, Erie, PA 16563; phone: 814-898-6224). The staff assistants at the reception desk can answer any questions you may have regarding billing and payment.



Your bill contains some summary medical information pertaining to your visit. The bill is therefore a confidential document that will only be shared by with the parties you have authorized to release the information.