We want your feedback about concerns, complaints, and negative or positive experiences you've encountered while receiving care at the Health and Wellness Center. Likewise, if you have suggestions about how we can improve our services, please share your ideas with us. All comments are kept confidential.
Penn State Erie, The Behrend College
Health and Wellness Center, Director of Services
4701 College Drive
Erie, PA 16563
Or, you can email your comments to the Director of the Health and Wellness Center, Patty Pasky McMahon, PhD, CRNP at firstname.lastname@example.org.
Quality Improvement and Assessment
Health and Wellness staff members strive to integrate quality improvement activities across departments. Multi-disciplinary, interdepartmental groups continually address a variety of issues that will help improve the quality and timely delivery of services. Time studies are performed on an ongoing basis in clinical services areas. In addition, customer satisfaction surveys are conducted regularly to obtain customer feedback about the quality of services offered.