Phone Service & Problems

Request New, Move, or Remove Phone Service

Requests for telephone and voice mail should be directed to Operations (x6000). Requests for data lines go to the Computer Center (x6250).

 

Identify Phone Problems

NO DIAL TONE

  • Check the line cord (cord from the telephone to the wall jack) and make sure it is plugged in and not loose. Make sure the jack you are using is active if you have moved your telephone.
  • Check your wall jack. Make sure the jack has not been damaged.
  • Check your receiver cord (the curly cord that connects to the receiver and telephone); make sure it is not loose.
  • Try another telephone, make sure it is the same telephone style you have.

 

STATIC/BREAKING UP OF YOUR CONVERSATION

  • Check the line cord (cord from the telephone to the wall jack) and make sure it is plugged in and not loose.
  • Check your receiver cord (the curly cord that connects to the receiver and telephone); while talking shake the cord to see if you notice an increase or decrease in static.
  • Try another telephone, make sure it is the same telephone style you have.

 

CAN CALL OUT BUT PHONE DOESN'T RING IN

  • Check the line cord (cord from the telephone to the wall jack) and make sure it is plugged in and not loose.
  • Check the ringer on your phone to make sure it is turned up.
  • Check your jack to make sure your jack is not damaged.

 

PHONE ONLY RINGS ONCE AND THEN GOES TO VOICE MAIL

  • Send all calls feature has been activated.
  • Deactivate by pressing #33.

 

WHEN I DIAL A LONG DISTANCE NUMBER I GET A "TONE"

  • The area code is new and not programmed into the Behrend telephone switch.

 

WHEN I DIAL LONG DISTANCE I GET A MESSAGE

  • You are in the AT&T system and you need to check your telephone number for accuracy. Make sure you dial 9-1 before the area code and number.
  • The telephone you are using does not have long distance access.

 

If you have checked all the steps in your problem area, then notify the person in your department who handles your telephone and voice mail, or call the system administrator at 6000.

 

Report Phone Problems

If you have checked out all the problems listed above, and are still having trouble, contact the person in your department who handles your telephone and voice mail, or complete the Telephone Trouble Report form.

If you have a voice mail problem, please report it by using the  Voice Mail Trouble Report form.

When calling the problem in be sure to leave a detailed message of the trouble, leave the telephone number your are reporting, and a number where we can reach you. You may also reach us by email.